Shipping Policy

At Soccer05, we aim to make the ordering and delivery process as clear and straightforward as possible. This Shipping Policy explains how we prepare, dispatch and deliver orders placed through soccer05.co.uk.

1. Order Processing Time

After you successfully place an order with Soccer05, we generally require 2–3 working days to prepare your order.

During this period, we may:

• Confirm your order details
• Prepare the products included in your order
• Complete any requested personalisation, such as name and number
• Carry out quality checks
• Prepare the package for dispatch

The processing period begins after your order has been successfully received and the required payment has been confirmed.

2. Delivery Time

Once your order has been prepared and dispatched, delivery generally takes approximately 10–12 days.

This means customers should normally allow approximately 12–15 days in total from placing an order to receiving it:

2–3 days: Order preparation
10–12 days: Delivery after dispatch

These are estimated timeframes rather than guaranteed delivery dates.

3. Delivery Delays

Although we work to process and dispatch orders within the stated timeframe, delivery may occasionally take longer because of circumstances outside our reasonable control.

Possible causes of delay include:

• Courier or postal service delays
• Customs processing
• Public holidays
• Severe weather
• Incorrect or incomplete delivery information
• High shipping volumes
• Transportation disruptions
• Other unforeseen circumstances

If a delivery is delayed, we will make reasonable efforts to assist you and provide available tracking or delivery information.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

• Name
• House/building number
• Street address
• City
• Postcode
• Country
• Telephone number

Soccer05 cannot be responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

If you notice that your delivery information is incorrect after placing an order, please contact us as soon as possible.

5. Order Tracking

Where tracking information is available, it may be provided after your order has been dispatched.

Tracking information may take some time to become active after the parcel enters the courier’s system.

Please allow a reasonable period for tracking information to update before contacting us about a tracking status that has not changed.

6. Delivery Attempts

The delivery company may make one or more delivery attempts depending on the destination and the courier’s procedures.

If a delivery cannot be completed because nobody is available, the address is incorrect, or the parcel cannot be accepted, the courier may provide instructions for another delivery attempt or collection.

Customers should follow the instructions provided by the delivery company.

7. Customs and Import Charges

For international deliveries, customs procedures may apply depending on the destination country.

Any customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated by Soccer05 at the time of purchase.

Customs processing may also increase the overall delivery time.

8. Personalised Products

If you order a product with custom name and number personalisation, additional preparation time may be required.

Customers should make sure that all personalisation details are correct before completing the order.

Once personalised production or preparation has started, changes may not always be possible.

9. Multiple Items in One Order

If an order contains multiple products, we generally aim to process and ship the items together.

In some circumstances, products may be dispatched separately depending on stock availability, processing requirements or shipping arrangements.

If your order is shipped in more than one package, you may receive separate tracking information where available.

10. Lost or Delayed Parcels

If your order has exceeded the expected delivery timeframe and you have not received it, please contact us with your order number.

We may ask for additional information so that we can check the delivery status with the relevant shipping provider.

Customers should provide accurate information and cooperate with reasonable requests needed to investigate a delayed or missing shipment.

11. Damaged Packages

If your package appears to have been damaged during delivery, please contact us as soon as possible.

Where appropriate, we may ask you to provide photographs of the packaging and the product so that we can investigate the issue and determine the appropriate solution.

12. Delivery to Remote Areas

Orders being delivered to remote or less accessible locations may require additional delivery time.

Any additional delay caused by the destination or local delivery network may fall outside the standard estimated delivery timeframe.

13. Changes to This Shipping Policy

Soccer05 may update this Shipping Policy from time to time to reflect changes to our delivery services, shipping arrangements or business practices.

The Last Updated date at the top of this page will be updated whenever significant changes are made.

14. Contact Us

If you have a question about your order or delivery, please contact Soccer05.

Website: soccer05.co.uk
Email: samahhamazal@gmail.com

When contacting us about an existing order, please include your order number so that we can identify your purchase and assist you more efficiently.